Do you guarantee your quality and fit?

Absolutely YES. At Tailgate Hats, we source the highest quality and best fit for our hats, and we stand behind our one-year quality guarantee. We also have a 60-day hassle-free return policy. We only use the industry's best suppliers, including Richardson, YP Classics, and Flexfit. Through our decades of experience, we have curated our collection of outdoor snapback hats to provide our customers with the best style for each design we offer.

How long does order processing take?

Please allow up to 1-2 business days to process your order. You can expect to receive an email within 2-3 days to confirm that your order is on the way, including real-time tracking information. We take pride in sending out your order ASAP so that you can enjoy your new hat quickly. We also package your hats in sturdy and rigid corrugated cardboard boxes, which protect your hats during transit, preventing them from being crushed or damaged.

What are your shipping costs?

We are currently offering free shipping within the lower 48 states in the US on standard orders, so take advantage of this promotion. Normally, when we are not on promo, our standard orders are charged a flat rate of $2.75. Standard orders typically leave our Portland, Oregon, warehouse within 24 to 48 hours using USPS or UPS with a standard delivery of 3 to 6 business days. Expedited orders are processed the same day for orders placed before 10 am PT, or the following day if placed after 10 am PT, and typically arrive in 2-3 business days via 2nd Day Air. Pricing may vary depending on destination or carrier.

Do you allow hassle-free returns and exchanges?

We want you to love your Tailgate Hat. We offer a no-question, no-hassle 60-day return policy with free shipping. If you change your mind, you have 60 calendar days from the date you order an item to return or exchange it. We are so confident in our quality and fit, we offer free shipping on both returns and exchanges. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused. You’ll also need the receipt or proof of purchase. In addition to our 60-day, no-questions-asked return policy, we guarantee the quality and fit of our hats for one full year. That's got to be the best guarantee available. You can always contact us for any return questions at shawn@custombatchhats.com.

How do I know which size of Tailgate Hats' outdoor snapback will fit me best?

The Tailgate Hats in our Smokey Bear Hats collection are classic snapback styles, which means they are one-size-fits-most, 7” – 7¾, and easily adjustable for head sizes from small to large. Whether you choose a 5-panel, 6-panel, or 7-panel design, just use the snap closure at the back for a perfect, comfortable fit. If you ever have sizing questions or need help, our team is happy to assist.

What makes Tailgate Hats' outdoor hats different from other hats I find online?

Every hat in our collection is handpicked for quality—featuring top brands like Richardson and Flexfit/YP Classics—so you get durable, long-lasting caps perfect for any adventure. Our 5-panel rope hats, 6-panel classics, and 7-panel flat bills feature unique outdoor-inspired designs you won't find anywhere else. Plus, we personally guarantee every hat's quality and fit, giving you real confidence when you shop with us.

What materials are your outdoor hats made from? Are they suitable for active use?

Our Smokey Bear Hats are crafted from premium materials, like high-grade cotton twill, wool twill, performance blends, and sturdy polyester mesh (depending on the style). These hats are designed for outdoor adventures, offering breathability and comfort whether you're hiking, tailgating, fishing, or simply hanging out with friends.

Can I order custom outdoor snapback hats for my group, event, or business?

Absolutely! We love making custom hats for teams, companies, events, or any group. Submit your details through our custom hats page, and our specialists will guide you through design options, logos, and order quantities—with the same high quality and fast, free shipping as our regular collection.